Sometimes, even governments can give us a pleasant surprise. That’s what our current state PWD Mininster, Mr. Thomas Isaac, has given us when he announced a toll-free number for reporting bad roads. The number is 1800-426-7771. One can report about roads, bridges, buildings and National Highways under PWD, which needs repair. What’s more – an assistant executive engineer or an assistant engineer is supposed to get back to you in 48 hours to update you on the status; and if it does not happen, one can escalate it to a number, which will be given when the initial call is made. (Update 26-Jul-10:) The service is available 24 hours a day, 7 days a week. Initial reports suggest prompt responses, though one would have to wait and see how it works out. After the elections.